PRESENCE is the most important concept of quality chaplaincy. But presence is initiated and further augmented by connection, faith, and timing.
My personal model of chaplaincy involves a deep interdependency between presence and connection, one assisting the other. A little of one enables a little more of the other.
When I arrive at a critical incident or meet someone for the first time who has been triaged toward me, the suffering is often obvious. “Showing up and shutting up” is the easy bit, and it’s 80 percent of the overall task.
It’s what I personally love about chaplaincy: I don’t bring a lot other than myself as an empty container willing to be filled with the other person and their situational need.
The little amount of vocal involvement I’ll bring—because I’m there to listen and hold space mainly—is offering something to connect with the other person or people. (Other than that, little things said to encourage.)
This is the advantage of having a lot of lived experience and life experience.
Inevitably, there is a moment early on where I’m able to develop a semblance of affinity with the other person. A thing, a person, an experience, or situation in their life that connects with a thing, a person, an experience, or situation in my experience.
Establishing symbiotic connection with the person
I’m helping augments the presence I’m working with.
All I’m inputting is a sense of connection that says, “I’m similar to you,” i.e., “Even though I’m not you, I can relate with you.” Often people are looking for this connection with another human being—whether they know it or not—especially someone who is there to help them.
Coming with an open heart of personal vulnerability,
the connection created generates trust
because of the safety between us.
I couple this presence-connection dynamic with exemplary listening and attending skills. In this is empathy at its core: whilst it’s impossible physically, this is about being IN a person spiritually.
I’m looking for opportunities to serve the other person as I imagine Jesus would. Anything. A cup of cold water at the right time, how to hold a straw to the mouth, where to place an item within reach, when to withhold speech, when to smile or weep, when to touch or be touched (spiritually or physically), when to say something, particularly something encouraging—which must come from authenticity to have power.
I also use the power of apology to build trust. I’m the kind of person who has the ‘spiritual gift’ of making mistakes. I’m fallible. The mistakes are not the issue. People readily forgive mistakes and errors. Especially where there’s no intentionality. The key is to own the wrong. I find being a committed and skilled biblical peacemaker helps my relationships and ministry hugely.
What underpins my approach to chaplaincy
are also faith and timing.
By faith in the moment I empty myself to be filled up by another person, the person I’m helping. It’s faith because I actively leave my own life to enter another person’s life. Frequently I’m cognisant that all my own personal worries and cares must be abandoned. I’m also trusting in God’s timing that a deeper connection between us will aid their support, but by faith I diligently watch for where God is in the conversation and I join God there.
If God hasn’t directed a particular leading and the moment of connection finishes, the moment of connection finishes. All desire to achieve ‘a goal’ must be surrendered at the foot of the cross. Goals neither dignify the human before us nor ourselves. There is a trustworthy integrity in this. There is no ‘manipulation’ done ‘in God’s name’. Good chaplaincy trusts God for the leading every step of the way—by faith in His timing.
Presence, connection, faith, and timing, all ordained by the Spirit of God.